Would you like to return an item? Then follow the steps below.

Step 1: Make sure your return meets our return requirements

• The items you wish to return should be undamaged and packed in their original packaging, if reasonably possible.
• If it is a hygiene item, the seal must be intact.
• Some of our items cannot be returned, read more about our exceptions.

Step 2: Submit your return via the return form

Click on your country for the return form: UK, Netherlands, Belgium, France, Spain, Italy, Germany, Poland

Make sure to include the following information when submitting the form:

• Order number
• Item number of the items you wish to return
• If applicable, please also state clearly if an item is faulty or if you would like a different lingerie size, for example.

Step 3: Use the return label

Once you have registered your return, we will send you the return documents including the return label for the free return by e-mail. Also check your SPAM, as with some e-mail providers the mail may end up in that folder.

Step 4: Drop off your return at the carrier point

• Print the return label and stick it on your parcel.
• Then hand in the parcel at the carrier point (return carriers differ per country).

You can follow the status of your parcel via the Track & Trace of the return shipment.

You will be notified by us within 48 hours of receiving your return.