We are very sorry that you have received a damaged item! We understand how frustrating this must be.
To resolve this as quickly as possible, we kindly ask you to follow the steps below to ensure you receive the correct item as soon as possible:
Please contact us with the following information:
- Your full name
- Order number
- Email address
- Name, item number and a photo of the damaged item
- Description of the damage
- Was the parcel damaged? Please send us a photo of that too
Once again our sincere apologies, we will help you as soon as possible and organise a solution.