Do you have a question or complaint about your order? Then you can always contact us so that we can handle your complaint immediately. Also have a look at our frequently asked questions page, perhaps you can find your question there.

We will respond to your complaint as quickly as possible, at least within 7 days.

Contact details for filing your complaint:

EDC Retail BV
Attn. Customer Service Team Leader
Phoenixweg 6
9641KS Veendam
The Netherlands

If we are unable to resolve your request, you can submit a request to the Home Shop Disputes Committee or the European Online Dispute Platform (ODR). You can submit a request online at the website of the Home Shop Disputes Committee ( ) or the European online dispute platform ODR ( ).

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